Returns & Refunds Policy

Our Policy

We understand that returning items can be frustrating and inconvenient. To help make the process as smooth as possible, we have set out a clear returns and refunds policy. Our aim is to ensure customer satisfaction, but there are certain rules we must apply when things go wrong.

How to Process a Return

To begin a return, please read all our terms below. You must send a return request application to info@bullmotif.com please provide all required details about the issue. When you complete the request you will receive a confirmation email from a member of the team about the return for reference. This facility is used for returning items purchased from Bull Motif Mini Spares. Failure to use this process could delay your refund, as we may not be able to link your return to your order without the correct information.

Once we receive your return email application, we will email you to confirm the request and inform you of the outcome depending on each case this is selected as either refund, store credit, exchange or not granted. We may request further evidence, such as photographs, to support your claim, so please ensure your email and contact information is included in any returning items and correspondence.

Cooling Off Period for Online Orders

If you have placed an order online, you have the right to cancel your entire order at any time from the moment you place it up until 14 days after you receive your goods. This period is known as the “cooling off” period, You must notify us within this 14 day period to cancel you order, after this period you then have an additional 14 days to return the items, failure to do so will void a cancelled order.

However there is no cooling off period for b2b (business to business) transactions and no automatic right to cancellation, which includes no right to refund unless goods are faulty and not fit for purpose or not as described.

Returns of Non-Faulty Goods

To return goods that are non-faulty, unwanted, or ordered in error, ideally these must be returned within 14 days of receiving them. The goods must be in their original condition, unopened, unused, and in their original packaging. We reserve the right to apply a restocking fee of up to 30% of the original value of the goods if these terms and conditions are not met for example, if the goods are opened, damaged, or fitted upon inspection. This
fee covers costs related to restocking, replacing packaging, or missing items. You will be notified if such a fee is applied.

Returns of Faulty Goods

You have up to 30 days from taking ownership of a product (either the date of purchase or delivery, whichever is later) to reject goods as faulty and request a refund. After this 30-day period, only a repair or exchange may be offered if the product is still under the manufacturer’s warranty or our guarantee, depending on when and how the item became faulty. Please notify us immediately if you receive a faulty item. We may ask for evidence, such as photographs. We do not accept any liability for any additional labour costs or charges to replace or exchange faulty items, this includes faults resulting from incorrect fitting, general wear and tear, or items that are out of guarantee. 

Exchanges & Damaged Goods

We will always try to exchange items found to be defective or damaged upon receipt, rather
than refunding. If an exchange is not possible, we may offer a repair by the manufacturer. You must notify us of any damaged or defective items within 48 hours of receiving them by emailing info@bullmotif.com with details and photographs of the damage, including the packaging. Alternatively, you may call our team during our opening hours (Monday to Friday) for guidance. We are open to accept deliveries and receive calls on these days.

Shipping Your Return Item 

We strongly recommend reusing the original packaging where possible and ensuring the item is well-packaged to prevent damage in transit. Please include your contact details, the returns number issued to you, and any product reference or invoice/document number related to your order inside the box, to help us process your claim efficiently. Send your return to: Bull Motif Mini Spares, Unit 6 Isbourne Way, Winchcombe, GL54 5NS, United Kingdom. 

You are responsible for paying for your own return shipping costs. We only refund full postage costs if the entire order is cancelled prior to dispatch. When postage refunds are agreed, they are only at the standard basic rate applicable at the time of the original order. This does not cover any extra charges such as express postage or insurance, nor do we pay customs or excise duties on returned items. Any such fees incurred will be deducted from the cost of the
returned item. 

If we shipped your order for free, using tracked, insured, next day, or international services, you will not be entitled to any postage refund if goods are returned unwanted, as these services are usually provided at a discounted rate as part of our service to you. Returned goods will be inspected for defects, faults, or damage. If all is in order, the item is usually credited or exchanged and shipped within a day, unless there is an issue with the returned item or stock. In such cases, the customer will be notified. 

For returns over £50.00, we strongly advise using a trackable shipping service, possibly with insurance, as we cannot guarantee receipt or condition of returned goods. Lost or damaged returns may delay your refund claim.
Missing or Incorrect Items Received 

If you receive an incorrect item or believe something is missing from your order, you must contact us within 48 hours of receiving the order. Please do so by telephone or by emailing info@bullmotifminispares.com. 

Refunds 

We will process a refund once the returned goods arrive and are checked. If the returned item is satisfactory, a credit will automatically be raised and applied to your original order. This credit can be used for future purchases or refunded to your original payment method. Refunds can take up to 14 working days to be processed. A refund will only be issued if the item was purchased and returned within the 30-day period. If you have not received your refund after 15 days, please check with your payment provider, bank, credit card company, or PayPal, as it may take some time for the refund to be officially posted or appear in your balance as pending.

Special Order Items

When placing a special order, customers are made aware of our terms and conditions, which may mean you do not have the right to return or cancel the order for a refund, unless the goods are faulty. This will be explained before you place the order or make payment, and a signed agreement will be required.

Legal Rights and Further Assistance 

This policy does not affect your legal rights. If you need assistance with a return, please contact us. We understand that returns can take time to resolve, and we aim to resolve any cases as soon as possible to prevent delays.