Conditions of Use
Introduction & How to Order
All prices stated in our price guide and on this site are in GBP (Pounds) and are correct as at the date of the last update and do not include VAT., every endeavor will be made to hold to these prices, however, Bull Motif Spares Limited. reserves the right to alter prices without prior notice.
Value Added Tax
Value Added Tax (VAT) at the current rate will be levied on all orders (excluding books) being dispatched within the United Kingdom, VAT is not charged on goods dispatched to countries outside of the United Kingdom , however such orders are often subject to local import duty taxes and customs clearance which MUST be paid by you at the port of entry such charges are not included in the cost of the goods or delivery prices.
Ordering by Phone, Online.
When ordering it is important to include complete name and address information, please also provide the make, model, year, and VIN of the vehicle for which you are ordering, Include mention of any modifications that may affect your order (i.e. 1380cc engine)
Wherever possible, give us the part number, description and quantity required for each item ordered, Include a phone number and/or email address at which you may be contacted during the day this is for courier updates and tracking or point of contact should there be an issue.
We accept orders by phone, email, or via mainly our online web store, If you have the opportunity we invite you to visit us and use our trade counter for collection, Remember supplying details of your car, (i.e. engine, Vehicle Identification Number (VIN) LHD or RHD, year of manufacture and any modifications) saves time and helps us to help you.
Parts in Stock and Back Orders
We aim to keep 98% of all parts listed in stock, the parts that we goods in are subjected to checks for quality and condition apon entry and prior to dispatch , there may be on the odd occassion when either we do not have stock or our stock control system may be incorrect, if this happens at the time of ordering we will allocate this part on back order and aim to contact the customer and notify of any delays.
We endevour to keep our stock control systems up to date at all times but sometimes due to other factors it may be incorrect due to items being sold or due in at the crossover periods, if an item is no longer available and the customer can not wait for a back order to arrive in we will then remove that item from the order and then issue a credit/refund.
Overseas Ordering
As with the U.K. we accept orders by, telephone, e-mail, or via our web store, If you visit the U.K., When ordering, please ensure that you enclose full details of your name, address, telephone number and email address, plus if required details of your car (i.e. engine, Vehicle Identification Number (VIN) LHD or RHD, year of manufacture and any modifications). Please note, overseas orders are often subject to local import duties, taxes and Customs clearance, which will need to be paid for at the point of entry. These charges are NOT included in the price of the goods or delivery prices. All relevant Customs forms and documentation needed to ensure the order arrives with the minimum of delay will be included with your shipment. If you have any special requirements, please contact us to discuss them. Please remember that delivery charges are dependent upon the size and weight of the shipment. If a quotation is required prior to placing an order, please contact us and we will be pleased to supply a full quotation to you.
Quotations & Payment Methods
We will be pleased to provide a full parts quotation detailing price, availability and relevant shipping costs, Online payments are made only by credit or debit card and now including Paypal , payment for other orders may be paid in cash, certified bank transfer, credit or debit card including: MasterCard, Visa, Maestro, Switch, Delta, (please note that we are unable to accept American Express cards for payment). We use Paypal as our merchant terminal here you can enter your card payment details or pay by Paypal account we may also send you a Paypal payment request should there be an issue entering a payment method.
Title of Goods
Until payment has been made in full by the customer we retain the title to all goods supplied by us, exchange units all exchange units are subject to a surcharge, this surcharge serves two purposes; firstly, it acts as an incentive for you to return your old unit so we may continue to provide reconditioned parts, and secondly it provides us with financial cover if your returned unit proves unsuitable for exchange purposes.
Whether or not your returned unit is suitable for exchange purposes cannot be ascertained until it is made available to us for inspection, as a general rule, suitable for exchange basically excludes any items that are beyond reasonable repair or units irrevocably damaged, we are also unable to accept units unless they are returned in whole, complete form (i.e with no items missing inside, nor do we accept a "box of bits"). Surcharges will only be refunded once passed as serviceable.
Warranty
All parts ordered from Bull Motif Spares are fully warranted against defects in materials and workmanship for a period of twelve months from the date of purchase. Warranty settlements will not exceed the cost of the original component.
The warranty does not cover:
1. Labour charges or costs incured while the vehicle is off the road.
2. Failure of or caused by related component(s)
3. Failure resulting from incorrect installation or misuse.
IMPORTANT : PLEASE READ THIS ACCEPTANCE OF OUR TERMS
When ordering from this website customers will be required to accept our terms and conditions.
We would like to draw your attention to our terms of sending parcels either in the post or via a parcel carrier, we clearly state that you have a choice of how your parcel is sent to you, with every delivery there will be an option to send a parcel via basic post / courier at your own risk with no insurance included and no tracking or there will also be a more expensive option to select a premium delivery method that includes full parcel insurance and tracking we will then use our approved couier or royal mail to send items out on either a 24/48 hr service depending on size of the items and the customers choice, no insurance and no tracking means that if your parcel goes missing or gets damaged in the post we will not be in any way liable to replace or refund for a lost parcel.
We would always recommend the tracked, signed and insured services offered, we offer a less expensive 1st class post option without tracking or insurance to give the opportunity to get your parts in the most ecconomical way possible but that is the customers choice, it is important to understand that it will not make any difference to how you pay for your parcel, you have accepted our term of ordering.
Customer Service
We here at Bull Motif value your custom and wish to ensure that you receive the very best service we will always try to go above and beyond for our customers and while we always try to get things right we understand that things can also go wrong, in the first instance if there is a problem please don't hesitate to contact us first.
Every effort will be made to provide you with Quality Parts and expertise in a relaxed, helpful and friendly manner, should you consider the service you receive from us to be unsatisfactory, or you have any problems with the part(s) purchased, please advise a member of the sales team, these terms and conditions do not affect your statutory rights as a customer.
Thank You.
